Contents

	Before You Place Your Order we urge you to read the information and instructions provided here on the website. Specifications relating to your Master Content and Artwork are of key importance. Note: The production assets you supply to us are deemed to be in final form. This means you have checked them thoroughly and confirm they are ready-to-manufacture without the need for modifications.
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• All Orders Must Start With A Quote
   
  At Precision Disc all orders must start as a quotation because product details and prices are confirmed in advance, which helps to eliminate confusion or misunderstanding later on.
   
  You can get an automated web-quote for many of our products but if there is something specific you require please contact us directly and we will be happy to assist you.
   
• Shipping
   
  Unless otherwise expressly stated in writing, all quotations and quoted prices are F.O.B. our replication plant and offices located in Surrey, British Columbia Canada. This means that shipping is not included in the quoted price.
   
• Taxes
   
  Unless otherwise expressly stated in writing, applicable tax is not included in quoted prices.
  ◦ Starting July 1, 2010 orders invoiced/shipped within British Columbia (Canada): 12% HST applies.
  ◦ Starting July 1, 2010 orders invoiced/shipped to Nova Scotia, New Brunswick, Newfoundland & Labrador: 13% HST applies.
  ◦ Orders invoiced/shipped to non-HST provinces and territories within Canada: 5% GST applies.
  ◦ Goods invoiced/shipped into the United States: Canadian tax is not applicable to your order.
   
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• Turn-Times (How Long Does An Order Take)
  
  Standard production time-line for products up to 10,000 units as follows:
  ◦ Bulk discs: *5-7 business days.
  ◦ Discs in standard unprinted sleeves: *7 business days.
  ◦ Discs in standard cases with printed inserts: *10 business days.
  ◦ Discs in printed sleeves: *15 business days.
  ◦ Discs in digi-pack: *15 business days.
   
  *Turn-times are based on regular business days (Monday through Friday excluding Canadian holidays) with the production time-line beginning after we have received all required production assets and have received written approval of proofs. Proof approval cut-off time is 10:00am Pacific Time on any regular business day.
   
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• Deadline Dates (Is Your Order A Rush or Deadline)
   
  If you have a "Rush" or "Deadline" date for your order we need to know about it before your order is placed. To determine if we can accommodate your rush/deadline request you must provide us with two important pieces of information:
   
  1. What date will ALL production materials be in our hands (before 12:00 noon Pacific Time)?
  2. What date do you need to have your order in your hands?
   
  If it is determined that we can accommodate your rush/deadline request it is your sole responsibility to: (A) Supply all required production materials in proper working order as per the specified date and time, and (B) ensure that your proofs have been approved in writing before 12:00 noon (Pacific Time) on the following business day after they were sent. Failure to do so will void your ready-by date.
   
  It is very important that your production materials are ready to manufacture as supplied (ie: in final form). Any delays, changes or holds on your order will void your deadline date even if it's a rush.
   
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• Are Turn-Times Guaranteed?
   
  Due to the inherent nature of custom manufacturing turn-times cannot be guaranteed even if on a rush or deadline. As stated in our Terms Of Business, "Every effort will be made to fill orders within the time-line quoted at the outset of the project, however ready-by-dates (whether written, oral, or implied) are not guaranteed. Though uncommon, delays can occur, and Precision Disc Manufacturing Corp. does not assume any responsibility for any damages growing out of or owing to any delays."
   
  Important: Precision Disc strongly recommends that product related releases, events, travel plans or performances are booked/scheduled until the product is in the Customer's possession and meets with their approval.
   
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• Order Cut-Off Time
   
  The cut-off time to receive your production assets is 12:00pm (noon) Pacific Time on any regular business day. Orders/assets received by that time will begin order processing that same day. Orders/assets received after the cut-off time will be processed on the next business day.
   
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• Required Production Assets
   
  All of the following production assets must be submitted before an order can officially begin:
  
  1. Precision Disc Order Forms or your own detailed company purchase order.
  2. Payment.
  3. Master disc (and back-up copy).
  4. Intellectual Property Release Form (and accompanying proof of licensing if applicable to your order).
  5. Artwork files.
   
  As stated in our Terms Of Business, "The Customer acknowledges that their order cannot commence until all required production materials are supplied to Precision Disc in proper working order as per the requirements and specifications as published by Precision Disc. Furthermore, the Customer acknowledges that any delay in providing production assets as per Precision Disc's requirements and specifications will in turn delay the start date for the order and all ready-by dates agreed upon, whether written or oral, may be delayed."
   
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• Return Of Your Production Materials
   
  It is not standard policy to return your supplied production materials with your order. If you require the return of these materials you must indicate it at the time of order on your Order Forms. In the event that you request the return of your supplied production materials after your order has left our facility, we will make them available for your to pick up at your expense.
   
  As standard policy we will archive client-supplied production assets for a period of 12 months after the order has been completed, however, we cannot guarantee the safe-keeping of these materials and waive any responsibility for their damage or loss. At the end of the 12 month archiving period Precision Disc may dispose of any unclaimed/remaining production assets or materials.
   
  Remember: Never send us your original copies of your production materials - only send us copies of the originals so you always have your originals for your own back-up and safety purposes.
   
  Note: It is not standard policy to release replication stampers or printing films. Should the Customer request these productions related assets to be released, Precision Disc reserves the right to refuse the return of the assets for additional production work due to the potential of the assets having been damaged while out of our care.
   
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• Order Processing
   
  After you have submitted your order and production assets by the cut-off deadline, the following takes place:
   
  1. Order Processing: Your order form details will be entered into our production system by our Order Processing personnel and you will receive an e-mailed acknowledgement of this fact. This e-mail may include questions we need to have clarified and could also give you notice of any missing items or problems that prevent us from proceeding with your order.
   
  2. Payment Processing: Your order then goes to our Billing Department to have your payment processed. you will receive an e-mailed acknowledgement of this face and be provided with an Order Confirmation that summarizes your order details and confirms the cost. This is a summary and not an invoice. If there is anything that doesn't look right to you please contact us right away.
   
  3. Pre-Press: After your payment is processed our Pre-Press Department is notified that your artwork files are available to be reviewed. You can expect to have electronic proofs (.PDF file format) e-mailed to you within two business days. If there is a problem with your artwork that prevents us from generating your proofs you will receive an e-mail from our Pre-Press Department with an explanation and a request for your assistance.
   
  If you order has been submitted with all required materials and there are no issues to cause a "hold" to be placed on your order:
   
  ◦ Allow one business day for Order Processing/Payment Processing.
  ◦ Allow two additional business days for generation of .PDF proofs.
   
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• What Is A "Hold" ?
   
  If we come upon a problem that prevents us from processing or manufacturing your order we place a "hold" on the order and notify you immediately. Due to the very custom nature of CD/DVD manufacturing and the number of different processes involved, a "hold" can be placed on an order for a variety of reasons:
   
  1. Missing production materials/assets.
  2. Order Forms don't match the quote.
  3. IPR Form is not supplied or is incomplete.
  4. Artwork is not supplied to our specifications/requirements.
  5. Client's master is corrupt.
  6. Client has not responded to a request for information/clarification.
  7. Client has not supplied required licensing for their Master.
   
  Important: Be aware that a "hold" may delay the estimated ready-by-date for your order even if your order is on a "Rush" or "Deadline".
   
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• When Your Order Is Ready
   
  Your shipping instructions should have already been supplied to us on your Order Forms, so we will use that information to determine how your order will leave our premises.
   
  Please remember that unless a credit account is already in place in advance of you placing your order, your order must be paid for in full before we can release it in full or in part.
   
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• Shipping Via Courier
   
  If your order is being shipped to you via courier or freight company make sure you examine the boxes BEFORE you sign for them. Please read this additional important information.
   
  As noted in our Terms Of Business, Precision Disc Manufacturing Corp. "is not responsible for loss, damage or delay of products after they have left our premises." We are a manufacturing company - not a courier company - so we have no control over the way the courier or freight company handles your order after it has left our facility.
   
  Naturally we want our clients to receive their orders on-time and in good condition so we don't use just any couriers. If we experience complaints about a particular freight company we will not use them again but, as stated, that still doesn't give us control over the shipment after it has left our building.
   
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