Precision Disc - Limited Warranty & Claims Policy

As noted in our Standard Terms Of Business, Precision Disc Manufacturing Corp. warrants that our products will be free from manufacturing defects or the defective products will be repaired or replaced as per the definitions and guidelines noted herein. Note: At the bottom of this page, a link is provided that will allow you to submit a Warranty Claim on-line.

Definition of Manufacturing Defect for CD and DVD Media

The quality and performance of the client-supplied content master is the sole responsibility of the client and, thus, the content master is considered to be in 'final form' and ready to manufacture as supplied. Manufactured product that does match the client’s supplied content master qualifies as a manufacturing defect unless the issue falls into one of the following categories:
 
• Performance issues with duplicated media:
  Compatibility/playback issues can occur when using duplicated CDR/CDRW and/or
  DVDR/DVDRW media on some playback devices. The majority of such issues occur when the
  duplicated media is used on older playback devices and is due to older devices having weaker
  disc-reading capabilities than newer devices. Compatibility/playback issues of this nature do not
  qualify as ‘manufacturing defects’.
 
• Performance issues with multimedia and/or enhanced content:
  Compatibility/playback issues can occur when using replicated media on some playback
  devices. An example of which is when a disc is played on a device or machine that do not
  support the programming, applications, software, etc. that are required to properly run the disc’s
  content. Compatibility/playback issues of this nature do not qualify as ‘manufacturing defects’.

• A Master Disc or Master Disc Proof 'waiver' has been signed or agreed-to by the client:
  In the event a client wishes to proceed with the production of their product despite quality control
  issues or the requirement of a 'proof' to sign-off on, the client must sign or agree to a Precision
  Disc ‘waiver’ which releases Precision Disc from responsibility for the manufactured product.
  Content and/or performance issues do not qualify as ‘manufacturing defects’ if a waiver has been
  signed or agreed to.
 
Definition of Manufacturing Defect for Printed Materials

Proofs are provided for all printed materials including on-disc printing, paper inserts, and custom printed packaging. It is the sole responsibility of the client to review all details of the supplied proofs which includes (but is not limited to) the correctness of the overall layout and design, dimensions, spelling and punctuation. In order to proceed with production the client must submit written approval of the proofs. Manufactured product that does not match the approved proof qualifies as a manufacturing defect unless it falls into the following category as follows:
 
• Acceptable color variation in printed products.
  Client supplied artwork files are expected to be in final form. This means they are ready-to-print
  without any modifications or revisions. Printed products are produced from the colour values as
  supplied in the client’s artwork files. 

  As noted in the 'Proofing Options' and 'Color Matching' sections of our Artwork Specifications,
  any form of electronic proof (Precision Disc's Proof Option "A") is not for color reference.
  Coloration warranty is only provided with Precision Disc's Proof Option "B" for hard-copy (printed)
  proofs. Please note that up to 5-10% color variation between hard-copy and finished product may
  be unavoidable due to tolerances inherent with offset printing processes and this is considered
  within acceptable industry standards.

Damage To Product That Occurs During Shipping

Precision Disc is not responsible for any damage that may occur to products after they leave our facility and, thus, such damage does not qualify as manufacturing defects. All claims for damaged or missing/lost products are to be made with the third party that transported the products from Precision Disc.

Procedure For Reporting Defective Product

• Report of defective product.
  Defective product must be reported to Precision Disc no later than 14 calendar days after the
  product has either [A] been received by the client, or [B] reached its shipping destination. The
  report of defective product must be made by the same person/company that Precision Disc
  invoiced for the product. It is very important that the client provides as much detail as possible in
  describing the problem.

• Report investigation.
  Upon notification of defective product Precision Disc will launch an internal investigation into the
  claim and you may be requested to send us a sample of the product in question. Under normal
  circumstances, we will provide you with a status report by the next business day.

• Authorization Of Return.
  In the event the product is found to be defective due to a manufacturing process Precision Disc may, upon it's discretion, request the defective product be returned in whole or in part. In this event a 'Return Of Product Authorization' will be issued. Please note that returned product will not be accepted unless Precision Disc has authorized it's return.

• Replacement Or Repair Of Defective Product.
  In the event the product is found to be defective due to a manufacturing process, Precision Disc,
  upon it’s discretion, will replace or repair the defective components. The timeline for product
  replacement will be advised by Precision Disc.

• Shipping Of Defective Product (if applicable).
  Precision Disc will return the replacement product to the same destination as per the client’s
  original order on a carrier of Precision Disc’s choice.

Provision or Delivery Of Ordered Products

Every effort will be made to fill orders within the timeline quoted at the outset of the project, however, quoted ready-by-dates are not guaranteed. Though uncommon, delays can occur, and Precision Disc Manufacturing Corp. does not assume responsibility for any damages growing out of or owing to any delays.

*** Click here to submit your Warranty Claim on-line ***